Return & Refund Policy

We want you to have a delightful experience with every purchase. If something isn’t right, we’re here to help with a simple and fair return and refund process.

1. Eligibility for Returns

• Items can be returned within 7 days of delivery.
• Products must be unused, in original condition, and returned with all original packaging, tags, and accessories.
• Returns are accepted only for:
• Damaged or defective items
• Incorrect product received
• Missing items in the order

2. Non-Returnable Items

• Used or opened products
• Customized or personalized items
• Items damaged due to misuse or mishandling
• Clearance or final sale items (if applicable)

3. Return Process

• To initiate a return, contact customer support at: swatikhandelwal.vns@gmail.com
• Provide:
• Order details
• Reason for return
• Clear images (in case of damage/defect)
• Once approved, return instructions will be shared.

4. Refund Policy

• Refunds are processed after the returned item is received and inspected.
• Approved refunds will be issued within 5–7 business days.
• Refunds will be credited to the original payment method.
• In case of Cash on Delivery (COD), bank details will be requested for refund processing.

5. Replacement Policy

• Replacements are offered for damaged, defective, or incorrect items, subject to availability.
• If a replacement is not available, a full refund will be issued.

6. Shipping Charges

• Return shipping costs are:
• Covered if the item is defective, damaged, or incorrect
• Customer’s responsibility for all other cases

7. Important Notes

• Unboxing videos may be required for claims related to damage or missing items.
• Requests raised after the return window may not be accepted.

For any questions or assistance, please reach out via the support email above.